--Business concepts covered include: financial aspects of delivering health care, payment sources, accounting, billing, human resource management, marketing, measurement outcomes, supply and demand issues, legal concepts, and other essential business related matters.
--New and updated case studies (role playing exercises) are used to emulate real life management situations involving marketing, management, personnel, etc. (a continuous role play based on a single story line).
--Diverse authorship representing academic, hospital, and private practice settings, for a balanced approach.
--Numerous pedagogical features including learning objectives, introductions, boxes, key terms, tables and figures, chapter summaries, references, and additional readings.
--Discussion of law, values, and ethics provides a framework for balancing the rights of patients and the need to operate financially viable organizations.
--Card sort exercise aids the reader to identify personal motivations served by individual/personal values.
--Discussion of health care systems worldwide and a comparative analysis of the U.S. system. Several chapters utilize business and management principles to develop the concept of self-management.