Wolters Kluwer has created this privacy statement in order to demonstrate our firm commitment to the privacy of our customers. The following discloses our practices on gathering and disseminating information for this web site (LWW.com).
LWW.com monitors several aspects of general browsing, including traffic to specific pages, length of visit, and shopping behavior. Click here to find out how LWW uses this information.
LWW.com gathers personal information from customers in two places: registration and checkout. LWW.com registration is completely optional and if you choose to register, we will ask you for your name, e-mail address, mailing address, phone number (if you wish to provide it), primary specialty you are currently working or studying in, profession (if you wish to provide it), and workplace setting (if you wish to provide it). Click here to find out how LWW uses this information.
If you register on LWW.com, you will also be prompted to sign up for LWW.com Content, Offers, Updates and News. If you sign up for LWW.com Content, Offers, Updates and News, you will be able to select the specialty in which you wish to receive Updates that best fit your profession or work setting.
LWW.com Content, Offers, Updates and News are sent from "Lippincott Williams & Wilkins" [firstname.lastname@example.org]. This information may help you in your efforts to filter out spam while allowing legitimate e-mail to get through.
LWW.com gives you options for removing your information from our database in order to discontinue receiving future communications or service. To do this:
Once you become a registered user, we may also collect additional personal information from you if you elect to participate in certain features and activities that we may offer on LWW.com. For example, we may from time to time post optional quizzes, polls or surveys that may ask for additional information from you (i.e., additional demographic information, product preferences, etc.). We may also collect personal information from you if you enter the online contests that may be offered on LWW.com. This information may include your name, mailing address, telephone number and e-mail address.
To ensure compliance with federal law, LWW.com does not knowingly maintain information provided by children under the age of 13.
LWW.com does not sell or rent any individual's e-mail address, financial information, or unique identifiers to any advertiser or unaffiliated third party. On occasion, we may provide the information we gather, including name, address, and e-mail address, to our sister companies and other partners.
When you supply your e-mail address, we use it to confirm your order, provide requested information, and otherwise respond to your communication.
LWW.com uses a browser feature known as cookies, which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive and are used by LWW to keep track of your shopping cart, to deliver content specific to your interests and to save your account information so you don't have to re-enter it during the check-out/purchase process.
The information we collect from general browsing allows us to see which areas of our web site are most visited and helps us better understand our visitors' experiences at LWW.com. With this information, we are also able to provide you with product recommendations based upon prior selections of customers. In the process of gathering navigational information, non-personally identifiable information (for example, domain type, browser version, service provider and IP address) may be collected.
The personal information we collect will allow us to present you with a more customized experience on LWW.com, including offers that relate to the specialty you select, search results presented first by your designated specialty, and faster checkout. The information is also used to send you order confirmations and information about Wolters Kluwer. Unique identifiers (such as e-mail address and password) are collected to verify the user's identity, for use as account numbers in our record system, and for other purposes. When you supply your e-mail address, we use it to confirm your order, provide requested information, and otherwise respond to your communication.
LWW.com does not sell personal information that we collect to third parties. The information we collect is used to acknowledge and deliver items that customers order, to improve the content of our website, to notify visitors who request specific information about updates to our website (i.e. new products in a specific category), and to contact visitors (with permission) for our own marketing purposes. We work with reputable third parties to assist us in delivering services to you. In these instances, we will provide your personal information to third parties so that they can perform these services. Third parties are required to hold the information in confidence and use it only for the purpose of delivering the service for which they were hired.
LWW.com often contains links to other web sites. Wolters Kluwer is not responsible for the privacy practices or the content of those web sites.
LWW.com has security measures in place to protect the loss, misuse and alteration of the information under our control.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact:
Two Commerce Square
2001 Market Street
Philadelphia, PA 19103