Lippincott Williams & Wilkins (LWW)
Distribution Center is Moving

Our new distribution address is:
Wolters Kluwer
10650 Toebben Drive
Independence, KY 41051

Please note the following important information about this transition for your records.

  • Effective March 1, 2016, ALL RETURNS should be sent to the new the new Independence, Kentucky location
  • Returns sent prior to March 1, 2016 can be shipped to the Hagerstown, Maryland facility for processing

Order Shipments

  • Effective March 18, 2016, ALL ORDERS will be shipped from the new Independence, Kentucky location
  • Orders received prior to March 17, 2016 will be shipped from the Hagerstown, Maryland facility

Customer Service and Order Placement

Please note we have a new preferred mailing address for Customer Service. There are no changes to our email addresses, telephone or fax numbers, electronic ordering protocols, or online contacts.

  • Preferred Mailing Address: PO Box 1600, Hagerstown, MD, United States, 21741-9910
  • Mailing Address for FedEx/UPS Packages: 14700 Citicorp Drive, Building 3, Hagerstown, MD, United States 21742
    • NOTE - the address for packages will be changing sometime in Q2 2016, so please check this page or email to verify our current mailing address after March 1, 2016
  • Phone: 877-832-5919 (Toll Free)
  • Fax: 301-223-2430
  • Email for retail customers:
  • Our EDI processes and addresses will stay the same


  • Please note that invoices, credits, statements and packing lists will continue to reference Wolters Kluwer.

Want to know more about this transition? Here are additional resources: