Lippincott Williams & Wilkins (LWW)
Distribution Center is Moving
Our new distribution address is:
10650 Toebben Drive
Independence, KY 41051
Please note the following important information about this transition for your records.
- Effective March 1, 2016, ALL RETURNS should be sent to the new the new Independence, Kentucky location
- Returns sent prior to March 1, 2016 can be shipped to the Hagerstown, Maryland facility for processing
- Effective March 18, 2016, ALL ORDERS will be shipped from the new Independence, Kentucky location
- Orders received prior to March 17, 2016 will be shipped from the Hagerstown, Maryland facility
Customer Service and Order Placement
Please note we have a new preferred mailing address for Customer Service. There are no changes to our email addresses, telephone or fax numbers, electronic ordering protocols, or online contacts.
- Preferred Mailing Address: PO Box 1600, Hagerstown, MD, United States, 21741-9910
- Mailing Address for FedEx/UPS Packages: 14700 Citicorp Drive, Building 3, Hagerstown, MD, United States 21742
- NOTE - the address for packages will be changing sometime in Q2 2016, so please check this page or email firstname.lastname@example.org to verify our current mailing address after March 1, 2016
- Phone: 877-832-5919 (Toll Free)
- Fax: 301-223-2430
- Email for retail customers: email@example.com
- Our EDI processes and addresses will stay the same
- Please note that invoices, credits, statements and packing lists will continue to reference Wolters Kluwer.
Want to know more about this transition? Here are additional resources: